Cool how many companies now 'solve' user support by making people go through a maze of pre-written answers to issues they aren't having, allowing them to eventually reach a language model bot if they are lucky—which will do everything in its power to avoid escalating to an actual human being.
@marijn the french healthcare service did a mistake with my name and that caused a bug in their software that canceled any refunds
getting it fixed was a whole endeavour and took well over a year, because that's how long it took to get to a human being
good thing i didn't have any health problem during that time, but if i did, it would have all been from my pocket