A Discord is not a substitute for a website. Or a support forum. Or an issue queue.
Or really pretty much anything besides maybe IRC or Matrix if you're not worried about the openness of the chat platform.
@geerlingguy Additionally a "community support forum" is not a substitute for _actual_ support people.
Sure, it's great to foster a community, and capture community knowledge, but you need actual support staff standing behind your product and their answers.
@FunkyBob true! The best support forums have at least one or two staff on hand checking it daily. Sometimes a dedicated community person who can connect through to engineers or others who can give full answers if the support person can't.
@geerlingguy But you should ALWAYS be able to submit a support request directly to the company.