Cool how many companies now 'solve' user support by making people go through a maze of pre-written answers to issues they aren't having, allowing them to eventually reach a language model bot if they are lucky—which will do everything in its power to avoid escalating to an actual human being.
@marijn But once you get through though, it only costs like €1 per minute to have them explain to you it was actually your own fault all along -- you clearly being way to stupid to possibly be able to grasp how they need to operate. An absolute bargain if you ask me!
@marijn the french healthcare service did a mistake with my name and that caused a bug in their software that canceled any refunds
getting it fixed was a whole endeavour and took well over a year, because that's how long it took to get to a human being
good thing i didn't have any health problem during that time, but if i did, it would have all been from my pocket
@marijn
It's called "deflection" 😩 Good for the metrics, but for us it sucks
Edited 15d ago